Overview: Under the supervision of the Sales Manager, the Warehouse Manager/service coordinator performs a range of general storage and material handling duties within the warehouse environment. This role involves managing the flow of materials, ensuring accuracy in shipments, and maintaining the cleanliness and organization of both the warehouse and Showroom. The Service Coordinator will be responsible for loading and unloading vehicles, verifying materials against pick lists, maintaining displays, and managing inventory levels.

Essential Duties and Responsibilities:

Receiving:

• Greet drivers at the loading dock and ensure they log their deliveries.
• Inspect deliveries to confirm they are in good condition and match the shipping manifest.
• Record merchandise into the warehouse computer system.
• Store merchandise in designated locations within the warehouse and update storage records.

Vendor Returns and Other Shipping:

• Retrieve merchandise from the warehouse or Showroom floor for returns or shipping.
• Identify and differentiate between product vendor names, material types, and styles.
• Wrap, label, and prepare merchandise for shipment.
• Load merchandise onto trucks and update inventory records accordingly.
• Determine appropriate packaging methods and calculate freight charges based on weight.

Material Management/Storage:

• Operate forklifts to move merchandise to staging areas and place or remove items from storage racks.
• Maintain the inventory racking system.
• Ensure the warehouse and Showroom are orderly and clean.

Computer System Updates:

• Enter and update warehouse and inventory records in the computerized system.

Product and Operations Responsibility:

• Stay informed about best practices and discuss improvements with the Sales Manager.

Showroom Hours and Other: 

*Monday-Friday 8:00 AM to 4:30 PM and 1 Saturday a month from 9:00 AM to 12:00 PM

*Closed every Major Holiday

*2 Weeks Paid Time Off

*Insurance Offered (Medical, Dental, Vision, and 401k)

*Fun environment

*Casual Dress

Competencies:

Judgment and Skills:

• Problem-solving skills with the ability to address issues promptly and follow through on commitments.
• Demonstrated respect and integrity in interactions with others.
• Adherence to safety and security procedures, including reporting unsafe conditions.
• Proper use of equipment and materials.

Quality and Productivity:

• Accuracy and thoroughness in work while conserving organizational resources.
• Proactive approach to improving productivity standards and promoting quality.
• Commitment to working safely and efficiently.

Accountability:

• Adherence to instructions, policies, and procedures with a responsive approach to management direction.
• Timely completion of administrative tasks and coverage of responsibilities during absences.
• Taking ownership of personal actions and work performance.

Communications:

• Effective response to service and assistance requests.
• Ability to listen, seek clarification, and interpret written information.
• Proficient communication with vendors and Showroom personnel over the telephone.

Qualifications:

Education and Experience:

• Two to three years of high school education plus one year of general warehouse/forklift experience, or an equivalent combination of education and experience.

Other Qualifications:

• Proficiency in operating forklift equipment.
• Ability to understand and communicate numerical data and perform basic calculations.
• Capability to push, pull, and lift materials weighing up to 70 pounds.

Physical Requirements:

• Ability to perform physical tasks associated with warehouse operations, including lifting and maneuvering materials.

Equal Opportunity Employer: [Company Name] is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.